Contact Us
Contact & Support Center
Important Notice
Our [email protected] email is now a non-monitored inbox. To ensure your request is seen, please use the specific channels below. Direct emails to [email protected] will not receive a response.
Product Support & Troubleshooting
Technical Support
No direct emails to support.
Tickets only.
Fastest Option
AI Assistant
Log in to your STRATAFOLIO account and launch the AI Assistant. It provides instant answers and can automatically generate a prioritized support ticket if your issue isn’t resolved.
Response time: Within 24 hours (excluding weekends/holidays).
Support Tickets
If you prefer to bypass automated help, you can submit a formal ticket directly through the form located within the AI Assistant.
Response time: Within 24 hours (excluding weekends/holidays).
Specialized Departments
Onboarding Support
For Clients currently in the setup phase, if you have questions, email us at:
This inbox is for onboarding only.
Billing Inquiries
Sales Inquiries
Learn about STRATAFOLIO by requesting a demo.
If you have a specific question, email us at [email protected].
Policy & Administration
Certificate of Insurance (COI)
- Tenants: Contact your Landlord or insurance agent directly.
- Insurance Agents: Contact your client (the tenant) directly.
Crucial Notice: Any COI attachments sent to any STRATADFOLIO inbox will automatically be deleted.
Vendor & Partnership Inquiries (Strict Policy)
Mandatory Review Policy
- Messages reviewed by Business Development.
- No response means we are not pursuing.
- Continued contact results in Permanent Blocking.
