Download the ACH Troubleshooting Companion
The ACH Troubleshooting Guide is your step-by-step reference for finding and fixing ACH payment problems in STRATAFOLIO, whether you are an owner receiving rent or a tenant paying it. This companion guide shows you where to find your bank account, transfer, and autopay statuses and explains what each one means. It also walks you through getting your identity and business documents verified by Dwolla, and shows you what to do when you see a specific ACH return code. A quick-reference table explains why a payment didn’t process. The guide also includes a troubleshooting checklist, best practices, and a list of situations when you should contact STRATAFOLIO support.
Read the full troubleshooting steps for owners and for tenants.
