The Tenant Packet is your step by step reference for the most common tasks you handle in the STRATAFOLIO Tenant Portal. This packet walks you through how to set up ACH payments, read your bank account and transfer statuses, get your identity documents verified by Dwolla, and fix common ACH error codes. It also shows you how to upload and renew your Certificate of Insurance (COI), and how to submit and track work orders. Each section includes a checklist and best practices to help you get things right the first time.
Read the full guides on how to set up and troubleshoot ACH payments, how to upload and update your COI as a tenant, and how to submit and track work orders in STRATAFOLIO.
