Once your landlord/property owner completes their set-up process, you will be invited to the Tenant Portal to set up your ACH Payments. For our US-based customers, the Tenant payment option allows ACH payments to be made on a one-time or recurring bases.
Note: You can only initiate a payment if there is an invoice generated by your landlord/owner to apply a payment to.
Payment Account Types
You will have the option to set up your account as Unverified or Verified, which will affect the payment limit for your ACH account.
Unverified – This allows you to make payments up to $50,000 (including applicable fees). In order to create this account type, you will be required to provide your First Name, Last Name, Email Address, and Account Type during the set-up process.
Verified – This allows you to make payments up to $100,000 (including applicable fees). The required information varies based on the type of account. Details are provided in the table below.
| Customer Type | Max Payment Limit | Account Types | Information Required |
|---|---|---|---|
| Unverified | $50,000 Per Month | Sole Proprietorship, Corporation, LLC, Partnership, and Personal | First Name, Last Name, Email Address, and Account Type |
| Verified | $100,000 Per Transaction | Personal | In addition to the information required for the Unverified Customer Type, you will be required to provide Your Date of Birth and the Last 4 Digits of Your SSN |
| Verified | $100,000 Per Transaction | Sole Proprietorship | In addition to what is required for a Verified Personal Account, you will be required to provide Your Business Name, Industry Classification, Business Location, and Business EIN. |
| Verified | $100,000 Per Transaction | Corporation, LLC, and Partnership | In addition to what is required for a Sole Proprietorship account, you will be required to provide information on the Account Admin and Controller. |
For additional support during the process, read Document Verification Best Practices:
1. Accept Invitation to Your Tenant Portal
You have 24 hours from when your landlord/owner invites you to your tenant portal to accept the invitation. This invitation will be emailed to you through STRATAFOLIO. This is what your portal will look like when you first log in:
2. Complete ACH Payment Setup
First, you will complete the ACH Payment Setup. To do this, click on the ACH Payment Setup tab, and click Set Up ACH Account.
Fill out the requested information. Read the terms and conditions, and click the box and Agree and Continue button to continue.
3. Add a Bank Account
The next step is the process is to add a bank account. STRATAFOLIO uses Plaid to make the setup safe. Click Add a Bank Account button and complete the steps as follows:
*Note, you can find the Add a Bank Account button in two different locations. From the ACH Payment setup tab, and from inside the payment integration in the Bank Account tab.
If your lending institution is not displayed on the list, or if you used the search function to find your lending institution and you were not able to see it, you can still link your lending institution manually with the account numbers.
To add the accounts manually, you’ll need to:
- Provide the account number, routing number, and the account holder’s first and last name listed on the account you’ll be using.
- Once you verify and approve, you’ll receive two micro-deposits in the amount of $0.99 cents or less in the account number provided within a few days. A few days later, that amount will be removed.
- Once you receive the micro-deposits, you’ll return to STRATAFOLIO to verify your account by entering the two deposit amounts. If the amounts match, your account will be verified and activated.
If you set up your bank account correctly, it will look similar to this below:
If your transactions will be $50,000 (including applicable fees) or less, then you can skip the next step, Verify Your Account.
4. Verify Your Account
If your payment will be greater than $50,000 including applicable fees, but less than $100,000 including applicable fees, then you must have your account verified.
Click on the Unverified button to begin the verification process.
Then, click Verify:
Complete the requested information.
5. Selecting Payment Type- Autopay or One-Time Payment
To setup AUTOPAY, select the + Autopay button on the Leases tab.
Next, enter the date, withdrawal day, bank account and amount.
To setup a ONE-TIME PAYMENT, select the + Make Payment button on the Leases tab.
Follow the steps to set up a one-time payment.
You can see a historical view of all your one-time payments on the One-Time Payments tab.
